Refund policy

Returns

You may return your item within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. Custom or personalized pieces (including size, finish, or color customizations made at your request) are non-returnable.

To start a return, please reach out through our Contact page with your order number and the reason for the return. Please do not send your item back before contacting us — unapproved returns may not be accepted, and we cannot be responsible for loss or additional costs resulting from them.

Damaged, Defective, or Incorrect Items

Every piece is inspected before it ships. If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, and we cover the return shipping costs in these cases.

Exchanges

Exchanges are accepted for incorrect, damaged, or not-as-described items. For size or finish changes on non-custom items, contact us and we will guide you through the process. Once the returned item is received and inspected, your replacement will be sent.

Refunds

Refunds are processed within 2 business days after we receive and inspect your return. Depending on your bank, it may take up to 7 additional business days for the refund to appear in your account. Partial refunds may apply to items returned used or not in their original condition.

Order Changes & Cancellations

Because each piece is handcrafted to order, we begin processing quickly. You may change or cancel your order within 24 hours of placing it by contacting us. After 24 hours, orders that have entered production can no longer be changed or cancelled.

Questions?

Our support team is happy to help — reach us any time through our Contact page. We typically respond within 1–2 business days.

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CONTACT INFORMATION

Company Name: Graintables
Legal Entity: Registered in England & Wales — Company No. 17298345
Director: Nguyen Van Trung
Phone: +1 501-306-0233
Email: Support@Graintables.com
Contact Form: https://graintables.com/pages/contact
Customer Support: Available on Monday to Saturday, 9am - 5pm (EST)
Address: 20 Wenlock Road, London, N1 7GU, UK